What's Happening?

While it's not a widespread issue, some users have reported seeing this error when loading presets that use custom soundsources:

Cannot load Soundsource "XXX" in Directory "User". Try refreshing index in Browser.

This can happen if Omnisphere doesn't properly index newly installed soundsources after installing a soundbank. When that happens, presets may sound different than intended, or in some cases may not play at all.

How to fix it

1. Find the STEAM folder

The default locations for the STEAM folder are as follows:

Mac: Macintosh HD > Users > (Your Name) > Library > Application Support > Spectrasonics > STEAM

Windows: C: > ProgramData > Spectrasonics > STEAM

If you set a custom STEAM location when installing Omnisphere, you'll need to navigate to that location instead.

2. Navigate to the User Soundsources folder

From the STEAM folder, head to Omnsiphere > Soundsources > User

3. Delete the index file

Delete the file zmap.index and then make sure you empty your Trash/Recycle Bin so that the file is fully removed.

4. Relaunch Omnisphere

Open Omnisphere in standalone mode or inside your DAW. When you do this, Omnisphere will rebuild the index file.

Still having trouble?

If you are still experiencing any issues with the presets after completing these steps, please create a ticket to let me know, and I'll be able to assist you with getting up and running.